SeaLife Service Pledge
We at SeaLife® stand behind our product with a pledge
to provide superior service to our customers. If your camera needs
service or if you need a replacement part, we promise fast, friendly
and professional service, so you can have your equipment in good
working order before your next dive trip.
Parts
To order Spare Parts, please contact your local SeaLife dealer. Click Here to find a dealer near you.
You can also order spare parts online at www.SealifePartsDirect.com (For US residents only)
Repair Service
If your SeaLife product is damaged and requires repair service,
please follow these important instructions
-
Review the Trouble Shooting Guide located in the product
instruction manual
-
Visit the Product Updates webpage located in the Technical Support menu.
-
Contact your local SeaLife dealer [where you purchased the product], who may be able to assist
you with returning the damaged product to one of the authorized service center in your country.
The SeaLife website Dealer Locator contains a complete list of local dealers and the master
distributor/service center in your country.
Important:
-
If you are shipping the SeaLife product directly to the service center in
your country, you must contact the service center for a return
authorization before shipping the product.
-
If you purchased the SeaLife product outside of your country of
residence, contact the distributor/service center within your
country of residence for repair information, a processing and
handling fee may apply.
-
Do not return product to the USA Service Center unless you reside
in the USA or if you do not have a /distributor/service center in
your country. Customers who send the product to the USA Service
Center are responsible for all freight, duty and insurance costs
related for shipments to and from the USA service center.
-
Please refer to the warranty statement provided with your SeaLife
product for explanation of warranty coverage.
The following information applies to the USA Service Center
ONLY:
- Contact the SeaLife Service Center to request a return authorization # (RMA#)
- Download and complete the following RA form and enter all required information including the RA #.
DOWNLOAD PDF RA FORM HERE
Click here to download Adobe Reader.
- Ship the SeaLife product (freight prepaid) to:
Sealife Service Center
c/o Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057
- Remember to insure your shipment in the event of loss or damage during transit, which is your responsibility.
- Include the following materials along with your product:
- Completed Return Authorization form (See above link to download form)
- Copy of your original purchase receipt (proof of purchase)
- Mark the outside of the shipping carton with your return authorization #
Please allow about 2 to 3 weeks turnaround time for processing and
repairs. Let us know if you require any rush service and we will do
our best to accommodate your needs.
You will be notified in advance of any repair charges for the service
being performed if damages are not covered under warranty.
Please refer to
the warranty statement included with your product for more information
about the SeaLife® product Limited Warranty.
The USA Service Center is open M - F, 8:30 am to 5:00 pm (EST).
Sealife Service Center
c/o Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057
Phone: (856) 866-9191
Email: service@sealife-cameras.com
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